Clinics must designate an individual to register that location. This individual must be authorized to approve/decline participation requests for that location. This person will act as the Program Administrator. Once identified, they must login to www.HillsVet.com/VIP-Market, click on the ‘Get Started’ button and follow the prompts.
School locations have pre-designated Program Administrators. For the colleges of veterinary medicine, Hill’s Student Representatives are the Program Administrator. For participating veterinary technology programs, Hill’s Faculty Agents are the Program Administrator.
All veterinary healthcare team members and staff within a veterinary clinic are encouraged to participate in the program. Students and Faculty of veterinary medicine are also eligible to participate, as long as doing so is in compliance with any on-campus policies.
Clinics must designate an individual to register that location. This individual must be authorized to approve/decline participation requests for that location. This person will act as the Program Administrator. Once identified, they must login to www.HillsVet.com/VIP-Market, click on the ‘Get Started’ button and follow the prompts.
School locations have pre-designated Program Administrators. For the colleges of veterinary medicine, Hill’s Student Representatives are the Program Administrator. For participating veterinary technology programs, Hill’s Faculty Agents are the Program Administrator.
Your registration requires the following information:
After your registration request is submitted, an email request notification will be sent to the Program Administrator at your selected Location.
The Program Administrator dashboard will indicate status of each request (pending, approved, and inactive).
Once approved, an email notification will be sent back confirming you now have full access to the site. The email will include a link to log in to www.HillsVet.com/VIP-Market.
All Hill’s products, including Prescription Diet®, Science Diet®, Ideal Balance™ and Healthy Advantage® are available for purchase through the program, with the exception of Kennel Packs and free products, such as samples.
Hill’s treats and canned products are included in the program and are sold by the case.
Hill’s® Prescription Diet® products can only be sold under the direction and supervision of a licensed veterinarian, and only where a veterinarian-client-patient relationship exists. Therefore, to order a Hill's Prescription Diet product, you will need to identify each pet for which you are placing a food order. The request will then route to the veterinarian identified at your location during the setup process. That veterinarian will approve (or if he/she is not the pet's veterinarian, will verify the recommendation with the pet's veterinarian) and indicate the number of refills available.
You may order up to 120 lbs. of product per month, as a participant.
Program discounts are displayed on the VetSource™ ordering site. Please contact your Hill’s Territory Manager or Professional Consulting Veterinarian for further information on your specific discount.
All major credit cards are accepted.
There is no restriction to the number of times you may order each month. You are eligible to order up to 120 lbs. each month. See Delivery Section below for information on timing of deliveries
You must be registered under your location and be approved by your location’s Program Administrator to order product.
Go to www.HillsVet.com/VIP-Market and click on ‘Get Started’. You can then begin to shop.
Please login to www.HillsVet.com to access product information.
Your monthly pound balance will be shown once you access the Hill’s VIP Market site at the top of the screen. As you shop, your pounds are adjusted.
You will receive confirmation of your order and order number via email. Your Program Administrator can also see the status of all orders.
Yes, Auto-Ship orders are available. If you have an auto-ship order active, you will see that your pounds allocated for the month have automatically been reduced for the weight of your scheduled Auto-Ship order.
You can choose between clinic/school delivery (free) and home delivery (discounted UPS rates).
Home delivery is not available to Hawaii, Alaska, or the Caribbean.
Orders delivered to programs located in Hawaii and Alaska will be allocated their normal Hill’s per pound shipping surcharge.
Each Hill’s VIP Market item will be stickered indicating it was ordered through the Hill’s VIP Market and will include the name of the individual who placed the order, as well as your order number.
If you choose Home Delivery, you will be notified by email when your order ships and you will be provided a UPS Tracking number.
If you choose clinic or school delivery, your order will arrive with the next scheduled Hill’s delivery, if you meet the order cut-off time for your location when ordering.
Contact a VetSource™ Representative at 866-655-8175 and select Option 3. Customer Service is available Monday through Friday from 5AM until 5PM Pacific Standard Time (8AM to 8PM Eastern Standard Time).
If it is for your name, address, or billing, please access your account within the Hill’s VIP Market site under ‘My Account’. You may also update your pet’s information here as well.
The Hill’s VIP Market is accessible from any device with Internet access, including smart phones and tablets.
Contact a VetSource™ Representative at 866-655-8175 Monday through Friday from 5AM until 5PM Pacific Standard Time (8AM to 8PM Eastern Standard Time).
Menu for 866-655-8175:
For help placing an order please press 1.
To cancel an order, please press 2.
To track an order, please press 3.
To process a return or report damaged product, please press 4.
For Super User support please press 5.
For technical support please press 6.
To learn more about VetSource™ services, please press 7.
Yes, if you are dissatisfied with a product ordered through the Hill’s VIP Market, contact a VetSource™ Representative at 866-655-8175, select option 4. Customer Service is available Monday through Friday from 5AM until 5PM Pacific Standard Time (8AM to 8PM Eastern Standard Time).
Contact your Hill’s Territory Manager or Professional Consulting Veterinarian with program specific questions. For order, or shopping specific questions, contact a VetSource™ Representative at 866-655-8175. Customer Service is available Monday through Friday from 5AM until 5PM Pacific Standard Time (8AM to 8PM Eastern Standard Time).
To register, go to: http://www.hillsvet.com/en/us/prefcenter/register-with-us
To reset your password, click here: http://www.hillsvet.com/en/us/prefcenter/forgot-password#sign-in-help
If you are you still having issues, contact the Hill’s Veterinary Consultation Service at 1-800-548-VETS (8387) or via email at vet_consult@hillspet.com
Contact a VetSource™ Representative at 1-866-655-8175 and select option 4. Customer Service is available Monday through Friday from 5AM until 5PM Pacific Standard Time (8AM to 8PM Eastern Standard Time).
Contact a VetSource™ Representative at 866-655-8175 and select Option 4. Customer Service is available Monday through Friday from 5AM until 5PM Pacific Standard Time (8AM to 8PM Eastern Standard Time).
VetSource™ is now the distribution partner for the Hill’s VIP Market Program with simple script approval in ScriptRight.
To get started you can use the finder on the Hill’s VIP Market tab to locate your practice or school and then enter your Hill’s account number to activate your tab.
Next you will need to go to www.HillsVet.com/VIP-Market and click on the ‘Get Started’ button and follow the prompts to register your practice or school, if you are the Program Administrator.
Clicking on ‘Program Administrator Login’ allows you to set up your Hill’s VIP Market veterinarians. The www.HillsVet.com/VIP-Market Program Administrator portal is where you will go to manage participants and review orders as your team starts shopping.
To return to ScriptRight, click on ‘Log out of admin’ in the upper right hand corner. You will now be able to click on the ‘Select Veterinarian’ drop down to view the vets you previously entered in the Program Administrator portal. By entering the vet’s PIN and clicking login, you may approve or deny staff requests.
Simply click the ‘Go to hillsvet.com’ in the bottom right hand corner of ScriptRight, log in and then ‘Start your order’ and opt for the ‘Program Administrator login.’
To return to ScriptRight, just click on ‘Log out of admin’ in the upper right hand corner.
Rest assured, the same dedicated VetSource™ Sales and Customer Support Representatives will continue to support you for all your Home Delivery and Hill’s VIP Market needs. Having a dedicated phone number for the Hill’s VIP Market Program helps us to provide you the highest level of customer service for both programs.
At this time Hill's VIP Market Program prescription approval is limited to the desktop ScriptRight application or the www.vetsource.com online portal.
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